I received a package from Hobbylink Japan today.
I bet you are wondering why I labeled this as a shipping rant from the above photo. Well this package was sent via ems and cost me almost $50 for shipping which is understandable, what isn’t acceptable is this..
Now if this was SAL I would be more understanding, this would still be the worst damage via shipping but I would at least somewhat understand that you get what you pay for but in this case I paid quite a bit for a shipping and got damaged merchandise.
Two of the other boxes were slightly damaged, if the Belldandy figure hadn’t been damaged I probably wouldn’t have brought it up but at this point I am feeling a bit nit-picky.
I emailed HLJ with pictures within ten minutes of opening the package as I was pretty upset about the condition of the Belldandy figure box, I have yet to receive a response will update this post if I do receive a response.
On the bright side my Joker & Be@rbrick arrived in immaculate condition.
Edit: HLJ just wrote back basically told me to piss off, said to take the package to the post office and try to do a claim through them because it wasn’t HLJ’s responsibility as it was merely “cosmetic damage”, the fact that the box was poorly packaged by them is now apparently the USPS’s fault (their were only two bags of air and the box everything was shipped in was pretty oversized for what was actually in it). It was not packaged as well as any of the other packages we have ever got from HLJ and that is why stuff got damaged during shipping. I am strongly considering cancelling my remaining preorders with them.